Shipping

  Where We Ship

Our ready‑to‑ship merch — apparel, mugs, tote bags, and hats — ships worldwide. Shipping is calculated at checkout once you enter your address, so you see the cost before you pay.

Birthchart Metal Art ships within the United States only. Our print partner produces metal panels in the US and nowhere else, so we aren’t able to send them abroad. If a metal piece is in your cart and your shipping address is outside the US, checkout will let you know. Shipping on metal art is free anywhere in the US.

  International Orders, Duties & VAT

Prices on this site are in US dollars and do not include import duties, VAT, or customs charges. On orders shipped outside the United States, your carrier or customs authority may collect these before delivery. They’re set by your country rather than by us, and they’re the customer’s responsibility.

International delivery times vary by destination and by how long customs takes. Once your order ships, the tracking link is the best guide to where it is.

  Personalized Metal Art (Birthchart Metal Art)

These pieces are made just for you. Production usually takes about 1 week, and can take up to 2 weeks during busy times. Once production is complete, we ship your artwork to the address you provided. Metal art ships within the United States only, and US shipping is free.

  Personalized Audio Readings

Audio readings are digital, so there’s no shipping. When your reading is ready, it will appear in your online account and we’ll also email you.

Ready‑to‑Ship Merch (Print‑on‑Demand)

Our merch is produced on demand through Printful and ships worldwide. Because each item is made to order, we don’t accept returns or exchanges for size, fit, or buyer’s remorse.

 If your item arrives damaged or has a defect, we’ll replace it—please contact us within 10 days of delivery and include photos.

Returns & Exchanges

  Personalized items (Readings + Birthchart Metal Art)

  •   Because these are custom‑made for you, all sales are final.
  •   If your item arrives damaged or defective, we’ll replace it — just email us within 10 days of delivery and include photos of the issue.

  Ready‑to‑ship items (clothing & swag)

We accept returns within 10 days of delivery. Items must be unused, unwashed, and in original condition/packaging. To start a return, email [email protected] with your order number.

  Refunds

  •   Approved refunds are issued to the original payment method.
  •   Processing time: 5–10 business days after we receive and inspect the return.

  Return Shipping

  •   For non‑defective returns, the buyer is responsible for return shipping.
  •   If an item is damaged or defective, we will cover replacement costs.

Contact

  [email protected]


Last updated: 08-21-2026