Last Updated: March 2026

This page explains how to request deletion of your Messages from the Universe (AstraSolara) account and personal data.

How to Request Account Deletion

You can request deletion of your account and associated data in one of two ways:

  1. Email us directly — Send an email to [email protected] with the subject line “Account Deletion Request”. Include the email address associated with your account. We will process your request within 30 days and send a confirmation when complete.
  2. Contact us through our website — Visit our Contact Us page and submit a message with the subject “Account Deletion Request” and your account email address.

What Gets Deleted

When we process your deletion request, the following data is permanently removed:

  • Your account credentials (email address and password)
  • Your name and profile information
  • Birth date and birth location you provided
  • Your Firebase Authentication account (used to sign in to the app)
  • Push notification tokens associated with your device(s)
  • Your personalized weekly readings and daily message history
  • Compatibility reports generated for you
  • Message ratings and interaction history

What Is Retained (and Why)

Certain records may be retained for a limited period after deletion for the following reasons:

  • Order and payment records — Retained for up to 7 years to comply with applicable tax and financial record-keeping laws. These records contain transaction details but are de-identified from your account.
  • Backup data — System backups are retained for up to 90 days. Your data will be fully removed from backups within that window as backups cycle out.
  • Fraud and abuse prevention logs — If there is a record of a dispute, chargeback, or abuse investigation, limited data may be retained for up to 2 years to protect the integrity of our platform.

Active Subscriptions

If you have an active subscription (such as a weekly audio reading subscription), please cancel your subscription before requesting account deletion to avoid additional charges. You can manage subscriptions from your account dashboard or by contacting us at [email protected].

Questions

If you have questions about this process or our data practices, please review our Privacy Policy or contact us:

Email: [email protected]
Mail: RotationStudios LLC dba AstraSolara, 1275 4th St #5073, Santa Rosa, CA 95404, USA